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    How JourneyBuilder AI Dispatched a Roadside Tow from WhatsApp

    A driver pings for help over WhatsApp. JourneyBuilder's AI triages, qualifies insurance, and schedules the callback.

    Andre · WhatsApp
    WhatsApp
    Andre · WhatsApp
    WhatsApp
    hey mate, need a tow — hilux off the shoulder on M1
    On it, Andre. Are you in a safe spot, and is anyone with you in the vehicle?
    safe, just me, no injuries
    Good. Drop a pin and I'll dispatch — covered by insurance or paying direct?
    insurance — AAMI
    Perfect. Truck ETA 22 min — driver callback slotted for 3:40 PM.
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